We do our darndest to ship orders within 24 hours unless we're off our game, your item is out of stock, or your order is received after 2 Pacific Time. All orders ship with the lovely US Postal Service. You should expect to receive your order within 4-5 days from the ship date. For priority and express orders, your extra bucks speed it up to within 1-3 days. An email with tracking number will be sent letting you know your awesome new stuff is on its way.
If you need to cancel or make changes after you've placed your order, please email us as soon as possible at email@example.com. We'll do our best to get you taken care of but keep in mind that miracles are hard to come by.
returns & exchanges
We want you to be over the moon with your mama bird purchase, so if you're not, we'll gladly take it off your hands. We accept returns/exchanges of unwashed, unworn, and undamaged goods within 14 days of receipt of order.
Steps to take:
1. Send us an email to give us a heads up that you'd like to return/exchange your item(s). We'll issue you an RA# to attach to your return and inform you of the return address.
2. After your return/exchange makes its journey back to us, we'll give it a once-over to make sure it follows our return guidelines. If all is copacetic, we will issue a refund minus shipping costs. A little birdie will notify you via email once a refund has been issued/exchange has been sent out.